Got Questions?

Frequently Asked Questions

FAQ

Requesting A Tutor

There are 3 ways for you to request a tutor with us and it takes less than 2 minutes to do so. The avenues as listed below:
1. Submit a request to us using Smart Request Form.
2. Drop us your contact number so we can contact you back. 
3. If you have more criteria that do not fit in methods above, send us a quick email.

After that, you can sit back and relax while we source for the perfect tutor for you.

In Tuition Panda, we have3 main groups tutors:

– Part-Time Tutors – refers to private tutors who doing it part-time. Most of the tutors here are still schooling: A-level graduates, Diploma students/graduates, or Undergraduates. To a lesser extent, there are also University graduates and working professionals offering tuition part-time and they fall under this category. Part-time tutors are the cheapest option for home tuition in Malaysia.

– Full-Time Tutors – refers to full-time private tutors who teach as a profession. Full-time tutors may/may not be university graduates but often have significantly more teaching experiences than part-time tutors as they tutor lots of students 1-to-1 as well as take up jobs in tuition centres teaching groups of students in classes. The actual qualifications and experience of a full-time tutor can vastly differ between individuals, hence so does the tuition rate they command.

– School Teachers – refers to ex/current school teachers either from MOE or from private and international schools. Tutors under this category tend to be the most experienced and qualified in private tutoring and thus command the highest tuition rates. Be prepared to pay a premium in order to engage these teachers successfully.

After making a request via 3 methods listed in previously, Tuition Panda will assign a Personal Coordinator to you and will determine the best available tutor based on your stated preferences and will send you recommendations via WhatsApp (preferred), Telegram or Email.

You can then ask any questions, request to speak with the tutor via conference call, ask for a an hour paid trial class, ask for another recommendation or simply confirm the tutor. If you are uncomfortable with any details regarding the newly assigned tutor, you can always request for a different tutor. Your Personal Coordinator will ensure that both parties agree on the lesson details and pricing before confirming the lessons.

Once you have confirmed a suitable tutor, we’ll send you the lesson details via a confirmation email and you can start preparing for your first lesson!

Sure, if you have any tutors in mind, let us know the information of the tutor you are looking for. As we have the most extensive tutor base in Malaysia, we may be able to find the tutor you are looking for.

Alternatively, you may leave everything to us. Your personal coordinator will love to advice you on the availabilities of the requested tutor and recommend any similar tutors that may be available if needed.

We treats the credibility of our tutor profiles very seriously. All suspicious tutor applications or profiles with missing information are immediately investigated and blacklisted. For tutees who wish to personally verify their tutor’s qualifications and identity, you may request that the tutor bring their relevant certificates on the 1st lesson. (We do not to send online documents to protect the privacy of our tutor). For current school teachers, it is our SOP to remind tutors to bring teacher’s pass on their first lesson as a form of verification to give tutee a peace of mind.

Tuition Rates

Each tutor has their own rates depending on their qualifications, experience, and many other factors such as student’s level, location, timing etc.

However, when arranging the tuition for you, we will ensure that the rates are fair and within market rates. If you requested multiple subjects, we can help you to negotiate for best prices.

Our services are FREE for parents and students. You are only required to pay for lessons conducted. Behind the scene, a portion of the total lesson fees usually in the first four weeks of lessons will be deducted directly from the tutor’s fees as the agency commission. You do not pay anything extra.

If you requested  additional trial classes for you to evaluate a tutor, you are required to pay the tuition fees to Tuition Panda before the trial class. Once the trial class is completed, we will transfer the tuition fees to the tutor

You pay the tuition fees to your tutor directly every month in any method preferred by both parties.

Do take note that our services are completely free for you  and we are here to help you with the tuition fees payment process. You are aware that paying your tuition fees on time is important to your tutor so they can continuously provide the best education. There are no additional / hidden fees you need to pay to Tuition Panda.

Example: Madam Jane hires a tutor Sally  for $50/lesson, 1 hour per lesson at 1 lesson per week. After attending two lessons, Madam Jane transfers $200 to tutor Sally, assuming there are four weeks in that month. The arrangement made between Madam Jane and tutor Sally is to pay every 2nd week of a month via bank transfer.

You do not have to make advance payments of any kind. All payments are made only after the requisite lessons have been conducted.

Only if you are requesting additional trial classes before confirming to continue with a tutor, we will collect the trial class tuition fee in advance, where we will transfer back to the tutor after the trial class is completed.

There are no contracts and obligations until you agree to engage our tutors. When any assignment is confirmed, there are guidelines to follow to ensure that both the student and tutor can have a smooth and rewarding experience.

Lessons

Home Tuition

The lessons will be conducted at a pre-determined location according to your preference (usually at your home). If it is not convenient to have tuition conducted at your home, you may request for the tuition to be conducted somewhere else, such as the tutor’s home, or at a convenient public location such as libraries, cafeterias, hostels, etc.
The location of the tuition lessons should be determined before the confirmation of lessons, the same as the tuition rate. Any change in address after lessons have started is subject to both parties’ approval.

Online Tuition

Online lessons will be conducted on Google Meet, Zoom, Microsoft Team, WebEx, or other video conference platforms that are suitable for both parties.
Do take note that learning material will be in softcopy.

Yes, of course. However, all postponements of lessons must be made at least 24 hours in advance of lessons, except for special cases (such as medical emergencies).

Please note that failure to make a postponement at least 24 hours in advance may incur compensation to the tutor for loss (e.g time slot already blocked for the lesson, wasted trips). Generally, the compensation amount is 50% of the 1-lesson fee.

If you already confirmed to continue with a tutor, you may terminate the tuition after the first four lessons / first month and must pay for all lessons conducted. 

If you haven’t confirm, you may terminate or switch tutor at your own will. 

We does not encourage tutors to make frequent postponements to the lessons. However, we do encourage you to offer some degree of flexibility as tutors are also human and may fall sick or have sudden emergencies from time to time.

If the tutor we assigned to you happen to make postponements more frequently than you prefer, you may wish to communicate with them and remind them to stick to the usual lesson schedule. Sometimes, a simple effort to communicate between both parties can go a long way in avoiding any disruption in lessons or last-minute discrepancies.

If you face further difficulties with your tutor in this area, please feedback to us immediately and we will arrange a new tutor for you.

For termination of lessons, tutors are expected to commit for at least the 4-weeks of tuition. If the tutor backs out of an assignment without a valid reason (e.g. illness) before completing at least 4-weeks of tuition, he/she will not be entitled to receive any tuition fees. i.e. You will only be required to pay 50% of the tuition fees (plus any applicable taxes) directly to the agency.

Unfortunately, we are unable to force tutors to commit for more than 4-weeks. However, we do encourage responsible behaviour and let our tutors know that they should do their best to commit at least until the end of year exams. Most of our tutors follow through.

Yes, you can do so as you wish. TuitionPanda is not responsible for any engagements made outside of the agency’s knowledge. Hence, tutors and tutees are expected to inform their Personal Coordinator of any added lessons or changes to the lessons schedule/subjects/tutees.

We encourage you to make your request through the agency in order to stay protected and keep the tutor accountable to the agency.

 

General

You may email us at support@tuitionpanda.com for any feedback or questions that are not answered under this FAQ.

We appreciate your help in providing us accurate feedback so we can serve your and others better.

Tutor FAQ

A Tutor? Check out the FAQ below:

To become a tutor, you need to possess at least SPM and above qualifications. Bonus if you have other academic certifications.

Our agency’s commission is calculated at 50% on the first payment cycle. You will receive full payment starting the second month and above

Example

A mom in Subang Jaya is looking for a home tutor for her son currently in Year 5.

Rate: RM50/hour

Frequency: 1 lesson * 2 hours per week

Monthly Tuition Fee (4 weeks): 1 lesson * 2 hours * RM50/hr * 4 weeks = RM400.00

You receive:
Month 1: RM200 (RM 200 / 50% of first-month fee is deposited as commission)
Month 2: RM400
Month 3 and above: RM400

If this happens, an equivalent percentage of your commission will be refunded based on the number of completed lessons.

Example

Based on the previous example, expected 4 lessons, but the student stops after 2 lessons. We will refund 2 / 4 * RM200 = RM100 back to you in 48 hours. You need to inform us.

We only contact shortlisted tutors.